Returns & Exchanges
Refunds – If you change your mind for any reason please return the goods to the address below stating your name and order number, within 28 days starting with the day after delivery. We will be very happy to offer a refund. Please note that we can only refund the product(s) cost, not the delivery cost. Please return the goods to us in reasonable, un-used condition with packaging included. We will process your refund within 14 calendar days of you returning the goods to us or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.
Exchanges – Please note that we do not offer exchanges, we simply ask you to return the goods to us following the process above and place a new order for the required items.
Faulty goods – If you find a product to be faulty within 30 calendar days of receiving it please contact us via email stating your name, order number and the nature of the problem. We will provide a replacement or full refund, whichever is your preferred option. If you find a product to be faulty after 30 calendar days but within 6 months of receiving it we are entitled to repair or replace it before offering a refund. In both instances we will cover the cost of the return postage.
Please return goods to:
66 Hurcott Road
In the unlikely event there is a problem with your order, please contact us within 7 days of your order.
Please do not hesitate to contact us should you require any other help or advice.