Standard 2nd Class delivery – All our products are sent to you by Royal Mail 2nd class. We aim to dispatch your parcel on the same day if the order is received before 11.30am excluding weekends and Bank Holidays. We apologise but this service is currently only to Mainland UK.
*If ordering Gift Vouchers, please note that these are sent via email (no extra cost) or 2nd class delivery.
Little Dolphins certificates are free if you have booked onto a course and your child has achieved the skills on the syllabus. Your teacher will place an order when they have achieved so there’s no need to order.
General delivery information – Once an order has been placed you will receive a confirmation email from us which acknowledges your order and provides full details for you to check. A dispatch confirmation email will then be sent to you in due course. Please note that until you receive the dispatch confirmation email your order has not been officially accepted by us and could be cancelled if mistakes are found. We therefore strongly advise you to check the details of your initial order acknowledgement email immediately upon receipt and contact us if any amendments are required. Any products that are not listed on your dispatch confirmation email can be taken to be unavailable and will not be charged to you
Please provide us with your daytime contact telephone number in case our courier driver needs to speak to you with regards to any delivery issues.
If you are not in when the postman or courier driver arrives and, in the case of the courier, no safe place has been designated, they will leave a calling card and contact number so that you can re-arrange the delivery. Generally two further attempts to deliver will be made. If the parcel then has to be returned to us you will unfortunately be liable for additional re-delivery costs or we will refund the item minus the delivery charges.
Please contact us if you have any questions.